Appointment Cancellation Policy
Our patients are the most important part of our practice. This cancellation policy is put in place for our patients. Our appointments are reserved just for you. Related to this, we want you to understand that it is also a potential appointment for someone else who may have wanted that particular time.

As a courtesy to our providers and to other patients, we ask that you provide our office a minimum of 24 hours’ notice should you need to cancel or reschedule your appointment. If an appointment is canceled or rescheduled within 24 hours of appt time, or a no-show, you will be assessed a $50 cancellation fee.

If you arrive to your appointment more than 15 minutes past the originally scheduled time, we may require you to reschedule to avoid impacting other clients’ appointments.

Additionally, Rewind Medical Spa patients and members who miss their appointments by default of a no call/no show will have forfeited the credits to use towards a service.

REFUND POLICY
Refunds are not given on services rendered due to the nature of medical aesthetic treatments. All other refunds will be as Spa credit only. Aesthetic results are variable from person to person and while we do our best to achieve the desired outcome it cannot always be guaranteed. Clients are responsible for further treatments needed to achieve further results.

PRODUCTS
We do not offer refunds on products purchased. Products may be returned for in-spa credit within seven days from the date of purchase when there is a documented adverse reaction to the product. Defective products (i.e., a broken pump) may be exchanged within seven days for the same product only.